Help Centre

Help Centre – MedHireo

Welcome to the MedHireo Help Centre. We're here to help hospitals, healthcare organizations, individual customers, and medical professionals get the support they need quickly.

Frequently Asked Questions (FAQs)

For Hospitals & Healthcare Organizations

1. How do I hire medical staff through MedHireo?

Simply register your hospital, submit your staffing requirements, choose the required medical professional, and confirm the booking. Our team will assign a verified healthcare professional based on your requirements.

2. What types of healthcare professionals are available?

We provide verified:

  1. Doctors
  2. Nurses
  3. Caregivers
  4. Physiotherapists
  5. Lab Technicians
  6. Ward Boys
  7. ICU & OT Staff
  8. Ambulance Staff
  9. Home Healthcare Professionals
  10. Other Medical Support Staff

3. Are all professionals verified?

Yes. Every healthcare professional undergoes identity verification, qualification verification, license verification (where applicable), background screening, and profile review before joining the platform.

4. Can I hire staff for emergency or same-day requirements?

Yes. We support urgent staffing requests based on staff availability in your location.

5. Can I book staff for short-term or long-term assignments?

Yes. We offer:

  1. Hourly
  2. Daily
  3. Weekly
  4. Monthly
  5. Long-Term Contracts

For Individual Customers

1. Can I book a nurse or caregiver for home care?

Yes. You can hire qualified nurses, caregivers, physiotherapists, attendants, and other healthcare professionals for home healthcare services.

2. How do I make a booking?

Create an account, select the required service, choose your preferred date and location, and complete the payment process.

3. Can I cancel my booking?

Yes. Cancellation and refund eligibility are subject to our Refund & Cancellation Policy.

4. What if the assigned professional doesn't arrive?

Please contact our support team immediately. We will arrange a replacement as soon as possible.

For Medical Professionals

1. How do I register?

Download the MedHireo app or register through our website by providing:

  1. Personal Details
  2. Government ID
  3. Medical Qualification Certificates
  4. Registration/License (if applicable)
  5. Experience Details
  6. Bank Account Information

2. Is registration free?

Yes. Registration on MedHireo is completely free.

3. How will I receive job requests?

Once your profile is verified, you will receive nearby job requests through the app or your registered contact details.

4. How do I receive payments?

Payments are processed securely after successful completion of the assigned service according to the agreed payment schedule.

Payments

Which payment methods are accepted?

We accept:

  1. UPI
  2. Credit Cards
  3. Debit Cards
  4. Net Banking
  5. Wallets
  6. Corporate Invoicing (for eligible healthcare organizations)

Is online payment secure?

Yes. All online payments are processed through secure and encrypted payment gateways.

Account Support

How do I reset my password?

Click Forgot Password on the login page and follow the instructions sent to your registered email or mobile number.

How do I update my profile?

Log in to your account, go to Profile Settings, update your information, and save the changes.

How do I change my phone number or email?

You can update your contact details from your profile settings or contact our support team for assistance.

Verification Support

How long does verification take?

Most profiles are verified within 24–72 business hours, depending on document verification.

Why was my verification rejected?

Verification may be rejected due to:

  1. Blurry or incomplete documents
  2. Expired certificates or licenses
  3. Incorrect personal information
  4. Mismatch between submitted documents

You can resubmit the required documents for review.

Technical Support

Contact us if you experience:

  1. Login issues
  2. Payment failures
  3. Booking problems
  4. App crashes
  5. Profile verification issues
  6. Document upload errors
  7. Notification problems

Our technical support team will assist you as quickly as possible.

Contact Us

If you need further assistance, our support team is available to help.

Customer Support

  1. Email: support@medhireo.com
  2. Phone: +91 9935178313
  3. Support Hours: Monday to Sunday, 8:00 AM – 8:00 PM IST

Raise a Support Request

When contacting us, please include:

  1. Full Name
  2. Registered Mobile Number
  3. Email Address
  4. Booking ID (if applicable)
  5. Hospital or Customer Name
  6. Description of the issue
  7. Screenshots or supporting documents (if applicable)

Providing complete information helps us resolve your request faster.

Our Commitment

At MedHireo, we are committed to delivering reliable, verified, and professional medical staffing services. Our support team works to resolve all genuine queries and concerns promptly, ensuring a smooth experience for hospitals, healthcare organizations, medical professionals, and individual customers.