Refund & Cancellation

Refund & Cancellation Policy – MedHireo

Effective Date: 26/06/2024

At MedHireo, we strive to provide reliable end-to-end medical staffing solutions by connecting hospitals, clinics, healthcare organizations, and individual customers with verified healthcare professionals. This Refund & Cancellation Policy explains when refunds are available and the conditions that apply.

1. Scope

This policy applies to all staffing services booked through MedHireo, including but not limited to:

  1. Doctors
  2. Nurses
  3. Caregivers
  4. Physiotherapists
  5. Lab Technicians
  6. Ward Boys
  7. Home Healthcare Staff
  8. Ambulance Staff
  9. Other Verified Medical Professionals

2. Cancellation by Customer or Hospital

Before Staff Confirmation

  1. If the booking is cancelled before a medical professional is assigned, the customer is eligible for a 100% refund, excluding payment gateway or transaction charges.

After Staff Confirmation

  1. If the booking is cancelled after a healthcare professional has been assigned but before reporting, MedHireo may deduct a service/administrative fee of up to 20% of the booking value. The remaining amount, if applicable, will be refunded.

After Service Commencement

  1. Once the assigned professional has started the service or reported to the location, no refund will be provided.

3. Cancellation by MedHireo

If MedHireo is unable to provide a suitable medical professional due to operational reasons and no replacement can be arranged within the agreed timeline, the customer will receive either:

  1. A full refund, or
  2. The option to reschedule the service without additional charges.

4. Replacement Policy

If the assigned medical professional:

  1. Does not report,
  2. Is unavailable,
  3. Fails verification,
  4. Becomes medically unfit, or
  5. Cannot continue due to unforeseen circumstances,

MedHireo will make reasonable efforts to provide a replacement at no additional cost. If a replacement cannot be arranged, an appropriate refund may be issued based on the unused portion of the service.

5. No Refund Situations

Refunds will not be provided in the following circumstances:

  1. Cancellation after the service has started.
  2. Customer or hospital refuses the assigned professional without a valid reason.
  3. Incorrect booking information provided by the customer.
  4. Customer is unavailable at the scheduled service time.
  5. Delay or cancellation due to natural disasters, government restrictions, strikes, pandemics, or other force majeure events.
  6. Dissatisfaction with medical outcomes where the assigned professional has delivered the booked service. MedHireo facilitates staffing services and does not guarantee treatment outcomes. (curefleet.com)

6. Refund Processing

  1. Approved refunds will be processed within 7–10 business days.
  2. Refunds will be credited to the original payment method used during booking.
  3. Processing times may vary depending on the customer's bank or payment provider. (medfind.in)

7. Subscription or Corporate Staffing Contracts

For hospitals or healthcare organizations with monthly, annual, or custom staffing agreements:

  1. Refunds will be governed by the terms of the signed Service Agreement.
  2. Any unused advance payment may be adjusted against future invoices where applicable.

8. Payment Gateway Charges

Payment gateway fees, banking charges, taxes, and other third-party transaction costs are non-refundable, unless the refund is due to an error caused solely by MedHireo. (Med Cab)

9. Fraudulent or Misuse of Services

MedHireo reserves the right to deny refunds if:

  1. Fraudulent activity is detected.
  2. False information is provided.
  3. The platform is misused.
  4. Repeated abusive cancellations occur.

10. How to Request a Refund

To request a refund, please contact our support team with:

  1. Booking ID
  2. Customer Name
  3. Registered Mobile Number
  4. Reason for Cancellation
  5. Payment Details (if required)

Refund requests should be submitted within 7 days of the cancellation or service issue.

11. Changes to This Policy

MedHireo reserves the right to modify this Refund & Cancellation Policy at any time. Any updates will be published on our website and become effective immediately upon posting.

Contact Us

For refund-related queries, please contact:

MedHireo Support

Email: support@medhireo.com

Phone: +91 99351 78313

Website: https://medhireo.com