Privacy Policy

Privacy Policy – MedHireo

Effective Date: 26/06/2024


Welcome to MedHireo. Your privacy is important to us. This Privacy Policy explains how MedHireo ("we," "our," or "us") collects, uses, stores, shares, and protects your personal information when you use our website, mobile application, and medical staffing services.

By accessing or using MedHireo, you agree to the collection and use of information in accordance with this Privacy Policy.

1. About MedHireo

MedHireo is an end-to-end healthcare staffing platform that connects hospitals, clinics, healthcare organizations, individual customers, and verified medical professionals for temporary, permanent, emergency, and home healthcare staffing services.

2. Information We Collect

We may collect the following categories of information.

Personal Information

  1. Full Name
  2. Date of Birth
  3. Gender
  4. Email Address
  5. Mobile Number
  6. Residential Address
  7. Emergency Contact Details
  8. Profile Photograph

Identity Verification Information

To maintain platform safety, we may collect:

  1. Aadhaar Card (where permitted by law)
  2. PAN Card
  3. Passport
  4. Driving Licence
  5. Voter ID
  6. Government-issued Identification

Medical Professional Information

For healthcare professionals registering on MedHireo:

  1. Educational Qualifications
  2. Medical Registration Number
  3. Nursing Council Registration
  4. Professional Licenses
  5. Work Experience
  6. Certifications
  7. Resume/CV
  8. Background Verification Documents
  9. Police Verification (where applicable)

Hospital Information

For healthcare organizations:

  1. Hospital Name
  2. Authorized Representative
  3. GST Number (if applicable)
  4. Business Registration Details
  5. Hospital Address
  6. Billing Information

Payment Information

We may collect:

  1. Billing Name
  2. Billing Address
  3. Transaction ID
  4. Payment Status

Note: Card details, UPI credentials, and banking information are processed securely through third-party payment gateways and are not stored by MedHireo.

3. Information Collected Automatically

When you use our platform, we may automatically collect:

  1. Device Information
  2. Browser Type
  3. IP Address
  4. Operating System
  5. Mobile Device Information
  6. Location Information (with permission)
  7. Login Activity
  8. Cookies
  9. Usage Analytics
  10. App Performance Data

4. How We Use Your Information

Your information may be used to:

  1. Create and manage your account.
  2. Verify the identity and qualifications of healthcare professionals.
  3. Process staffing requests.
  4. Match hospitals and customers with suitable medical professionals.
  5. Process payments and invoices.
  6. Communicate booking updates and notifications.
  7. Improve our services and user experience.
  8. Prevent fraud and unauthorized activities.
  9. Comply with legal and regulatory obligations.
  10. Respond to customer support requests.

5. Verification and Background Checks

To ensure patient safety and service quality, MedHireo may verify:

  1. Identity documents
  2. Professional licenses
  3. Educational qualifications
  4. Employment history
  5. Registration with medical councils
  6. Criminal background (where legally permitted)

Verification may be performed directly or through authorized third-party verification partners.

6. Sharing of Information

We may share information with:

Hospitals & Healthcare Organizations

To facilitate staffing assignments, hospitals may receive:

  1. Professional profile
  2. Qualifications
  3. Experience
  4. Certifications
  5. Contact details (where necessary)

Customers

Customers may receive limited information regarding assigned healthcare professionals, including:

  1. Name
  2. Qualification
  3. Experience
  4. Professional profile

Service Providers

We may share information with trusted third parties providing:

  1. Payment processing
  2. SMS and email services
  3. Cloud hosting
  4. Analytics
  5. Identity verification
  6. Customer support

Legal Authorities

We may disclose information when required by law, court order, or government authority, or to protect the rights, safety, and security of MedHireo, our users, or the public.

7. Data Security

We implement appropriate technical and organizational safeguards to protect your information, including:

  1. Secure servers
  2. SSL encryption
  3. Encrypted data transmission
  4. Access controls
  5. Regular security monitoring
  6. Secure authentication measures

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

  1. Provide our services.
  2. Comply with legal obligations.
  3. Resolve disputes.
  4. Enforce our agreements.
  5. Meet regulatory requirements.

After the retention period, information is securely deleted or anonymized where appropriate.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  1. Remember user preferences.
  2. Improve website performance.
  3. Analyze usage patterns.
  4. Enhance security.
  5. Personalize user experience.

You can manage or disable cookies through your browser settings, though some features of the platform may not function properly.

10. Your Rights

Depending on applicable law, you may have the right to:

  1. Access your personal information.
  2. Correct inaccurate information.
  3. Update your profile.
  4. Request deletion of your account.
  5. Withdraw consent where processing is based on consent.
  6. Object to certain processing activities.
  7. Request a copy of your personal data.

Some requests may be subject to legal or operational limitations.

11. Children's Privacy

MedHireo is intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that such information has been collected, we will take appropriate steps to delete it.

12. Third-Party Links

Our website or application may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those external platforms. Users should review the privacy policies of any third-party websites they visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The revised version will be posted on our website and will become effective upon publication. Continued use of MedHireo after such updates constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

MedHireo Support

Email: support@medhireo.com

Phone: +91 9935178313

Website: https://medhireo.com

Consent

By using the MedHireo website, mobile application, or services, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to the collection, use, storage, and disclosure of your information as described herein.