Refund & Cancellation

Refund & Cancellation Policy – MedHireo

Effective Date: June 26, 2024

At MedHireo, we aim to provide reliable, end-to-end medical staffing connecting hospitals, clinics, healthcare organizations, and individual families with verified healthcare professionals. This policy explains when refunds apply and under what conditions.

Scope

This policy covers all staffing services booked through MedHireo, including but not limited to:

  1. Doctors
  2. Nurses
  3. Caregivers
  4. Physiotherapists
  5. Lab technicians
  6. Ward assistants
  7. Home healthcare staff
  8. Ambulance staff
  9. Other verified medical professionals

Cancellation by Customer or Hospital

Before staff confirmation

If the booking is cancelled before a medical professional is assigned, you're eligible for a 100% refund, excluding payment gateway or transaction charges.

After staff confirmation, before reporting

If cancelled after a healthcare professional has been assigned but before they've reported for duty, MedHireo may deduct a service/administrative fee of up to 20% of the booking value. The remaining amount, if applicable, will be refunded.

After service commencement

Once the assigned professional has started the service or reported to the location, no refund will be provided.

Cancellation by MedHireo

If MedHireo is unable to provide a suitable medical professional for operational reasons, and no replacement can be arranged within the agreed timeline, you will receive either:

  1. A full refund, or
  2. The option to reschedule the service at no additional charge.

Replacement Policy

If the assigned medical professional does not report, becomes unavailable, fails verification, becomes medically unfit, or cannot continue due to unforeseen circumstances, MedHireo will make reasonable efforts to arrange a replacement at no additional cost. If a replacement cannot be arranged, an appropriate refund may be issued based on the unused portion of the service.

Situations Where Refunds Do Not Apply

Refunds will not be provided where:

  1. Cancellation occurs after the service has already started.
  2. The customer or hospital refuses the assigned professional without valid reason.
  3. Incorrect booking information was provided by the customer.
  4. The customer is unavailable at the scheduled service time.
  5. Delay or cancellation results from natural disasters, government restrictions, strikes, pandemics, or other events beyond MedHireo's control.
  6. There is dissatisfaction with medical outcomes where the assigned professional has delivered the booked service as agreed. MedHireo facilitates staffing — it does not guarantee treatment or recovery outcomes.

Refund Processing

  1. Approved refunds are processed within 7–10 business days.
  2. Refunds are credited to the original payment method used at booking.
  3. Actual timelines may vary depending on your bank or payment provider.

Subscription or Corporate Staffing Contracts

For hospitals or healthcare organizations with monthly, annual, or custom staffing agreements:

  1. Refunds are governed by the terms of the signed Service Agreement.
  2. Unused advance payments may be adjusted against future invoices where applicable.

Payment Gateway Charges

Payment gateway fees, banking charges, taxes, and other third-party transaction costs are non-refundable, unless the refund is due to an error caused solely by MedHireo.

Fraudulent Use or Misuse of Services

MedHireo reserves the right to deny refunds where:

  1. Fraudulent activity is detected.
  2. False information has been provided.
  3. The platform is being misused.
  4. There is a pattern of repeated, abusive cancellations.

How to Request a Refund

To request a refund, contact our support team with:

  1. Booking ID
  2. Customer name
  3. Registered mobile number
  4. Reason for cancellation
  5. Payment details (if required)

Refund requests should be submitted within 7 days of the cancellation or service issue.

Changes to This Policy

MedHireo reserves the right to modify this Refund & Cancellation Policy at any time. Updates will be published on our website and take effect immediately upon posting.

Contact Us

For refund-related queries:

MedHireo Support

Email: support@medhireo.com

Phone: +91 99351 78313

Website: https://medhireo.com